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Job: Customer Services Assistant

With your service-oriented attitude, you help Samskip’s customers on their way. In your new job as a customer service assistant at Nor Lines International AS, you're based in Trondheim, Norway. Here you receive and process questions from our customers. You're the ideal person for this job.

A standard job? We don't have those at Samskip.

In this full-time role as a customer service assistant in Trondheim, you are our customers' point of contact. You receive and process questions and complaints from customers, and you ensure they are given the right solution or advice quickly and efficiently. As our customer service assistant:
  • you process outstanding claims;
  • you seek out the best solutions for the customer and cost-saving measures for the department;
  • you remain in close contact with other departments and brokers;
  • you process pricing enquiries;
  • you help the department with other matters as required.

An international position based in Norway.

From Trondheim, you have an international impact on our operations and share in the success of one of Europe's largest transport companies. On land, at sea and by rail. Your expertise has an international impact at Samskip.

International? Certainly. We ship goods across the globe, and to make that happen, we need many people. This means your work stretches well beyond Norway, because you help customers across the globe. Sustainable and environmentally-friendly transport is very important to us as a company, and you regularly reap the benefits of this. That's because we deliver many of the products you see in your supermarket, with the lowest possible environmental impact.

Quality, everywhere and always.

You will join our 10-member Norwegian team in Trondheim. At Nor Lines International AS, you're part of an ambitious team that works to deliver efficient and sustainable solutions for our customers, suppliers and owners. Nor Lines offers you an ambitious and energetic working environment that is constantly developing and where a great deal happens. Every employee contributes to the success of the company, by taking responsibility, through personal commitment, and by working together across borders and cultures.

You can count on us.

We offer you a job at Nor Lines, one of the largest transport companies in Norway. Nor Lines is a company with long-term perspective, where you work alongside motivated colleagues in an energetic, international environment. Based on a 40-hour week, we offer you:
  • a salary appropriate to your knowledge and background;
  • pension and insurance schemes;
  • 25 days annual leave;
  • limitless opportunities for self-development;

Actions speak louder than words.
You focus on the customer and put service at the heart of your work. You are a good listener, you are committed, and you have an outgoing personality. Your friendly and positive attitude helps you work effectively and purposefully. You are punctual in your work and take responsibility. So far so good? We'd love to hear from you if you also have:
  • completed your studies in the field of logistics and transport;
  • 1-2 years' experience in customer service, preferably in the transport industry;
  • computer skills;
  • excellent command of Norwegian and English.

We're looking for you.

We can't wait for you to start, and we'll get your office chair ready for you in Trondheim. What do you need to do? Ensure you apply for this full-time job before the end of the month via the 'Apply' button.

Do you have any questions about the vacancy? You can call us on +31 (0)88 400 13 93 or send an e-mail to:
More information
This listing is a full-time job

Active since 02-09-2019
Location Trondheim
Educational level Middelbaar / Secundair onderwijs
Hours 40
Level Entry level/Graduate
Employment type Fixed term contract with option for permanent contract
Salary a salary appropriate to your knowledge and background
Job category Sales - Support / Helpdesk
Industry / Industries Logistics & Supply Chain
Region Norway
Keywords .

Contact information

Name Elaine Pelisson
Phone +31 (0)88 400 13 93